Privacy Policy

Effective date: November 14, 2026

This Privacy Policy describes how Mayday, LLC ("Mayday," "we," "us") collects, uses, and protects information when you use 118 Yara (the "Service"), including our phone assistant at (855) 900-0118, our website at ask118.com, and our SMS messaging program.

1. Information we collect

• Phone number and contact information: when you call or text (855) 900-0118, we receive your phone number automatically (for example, through caller ID). We also collect your name and number if you give them to Yara or sign up on our website.
• Call and request information: what you ask Yara to do (for example, the type of service, preferred time, and location), and the recordings and transcripts of your calls. Yara tells you at the start of every call that it is an AI assistant and that the call is recorded.
• Messaging information: the content of text messages you send us and we send you, and a record of your consent (how and when you opted in) and of any opt-out.
• Technical information: basic website data such as browser type and pages visited.

2. How we use information

• To complete your requests, such as finding businesses, checking availability, and booking appointments.
• To send booking confirmations, reminders, and service updates you have agreed to receive.
• To provide customer support, maintain security, and improve the Service.
• To comply with legal obligations.

3. SMS / text messaging

You consent to receive text messages from 118 Yara when you text (855) 900-0118, when you agree during a call with Yara, or when you sign up on our website. Details are in our Terms & Conditions. We use your mobile number only to send messages about your requests, such as replies, booking confirmations, and reminders. We do not send marketing texts. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that deliver our messages on our behalf (such as our SMS platform provider).

4. How we share information

We do not sell your personal information. We share information only:

• With the business or provider you ask Yara to contact, limited to what is needed to complete your request (for example, your name and requested appointment time).
• With service providers that help us operate the Service (such as telephony, messaging, voice AI, and cloud hosting providers), under obligations to protect your information.
• When required by law or to protect the rights and safety of our users or others.

5. Data retention and security

We keep information only as long as needed to provide the Service and meet legal requirements. We use reasonable administrative, technical, and physical safeguards to protect it.

6. Your choices

You may request access to, correction of, or deletion of your information by contacting us. You can stop text messages at any time by replying STOP.

7. Children

The Service is intended for adults 18 and older. We do not knowingly collect information from children under 13. If you believe a child has given us information, contact us and we will delete it.

8. Changes

We may update this policy from time to time and will post the new version on this page with a new effective date.

9. Contact us

Mayday, LLC
Email: info@mayday.pro
Phone: +1 (855) 900-0118